Coronavirus: Latest Advice

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

An update on our rental stations

Should you need to cancel a booking, we are waiving cancellation fees for bookings that start before December 15, 2020. To amend or cancel an existing booking, manage your booking on this website.

For bookings that start after December 15th, 2020, and cancelled on or after that date, our flexible cancellation policy continues as follows:

• Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
• If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£40, €50, CHF60)
• You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin.
• No refund is provided in the case of no-shows and a fee may apply.

All our teams thank you for your understanding during these unusual times.

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available.  We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental.  In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.