Coronavirus: Latest Advice
Customer advice regarding the Coronavirus
Last updated: 02/12/20
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Are all your rental stations in the United Kingdom open?
As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.
An update on our rental stations
How should I contact you regarding a new or existing booking?
As part of the global efforts to help contain the spread of the Coronavirus, recent Government measures may have an impact on our ability to service calls at our reservations centre. If you are making a reservation, you can do so on this website or by using our app.
Should you need to cancel a booking, we are waiving cancellation fees for bookings that start before December 15, 2020. To amend or cancel an existing booking, manage your booking on this website.
For bookings that start after December 15th, 2020, and cancelled on or after that date, our flexible cancellation policy continues as follows:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
- If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£40, €50, CHF60)
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin.
- No refund is provided in the case of no-shows and a fee may apply.
All our teams thank you for your understanding during these unusual times.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.